About Krawly Labs

Krawly Labs is an independent engineering studio working on web data infrastructure. We build crawling, extraction and scheduling systems for teams that need structured web data at a predictable cost. The company was founded by a small group of backend and security engineers and remains privately held. Our work spans data pipelines, distributed scheduling and the operational tooling that keeps long-running crawls healthy.

Krawly Labs is an independent engineering studio working on web data infrastructure. This section describes how the practice is applied day to day, who is accountable for it, and how it is reviewed. Where a control is automated we say so; where it depends on a person following a documented procedure we say that instead.

• Founded by backend and security engineers
• Privately held, no outside investment
• Small distributed team across Europe
• Focused on durable infrastructure rather than growth at any cost
• Customers are engineering teams, not marketing departments

Products

Our core product is a managed crawling and extraction service. Customers describe the pages they care about, and the platform handles fetching, parsing, retries, rate control and delivery. A second product line covers scheduled monitoring, where changes to a page or an API response are diffed and delivered as events.

Our core product is a managed crawling and extraction service. This section describes how the practice is applied day to day, who is accountable for it, and how it is reviewed. Where a control is automated we say so; where it depends on a person following a documented procedure we say that instead.

• Managed crawling with per-domain rate control
• Schema-driven extraction with validation
• Change monitoring and diff events
• Delivery to webhooks, object storage or a queue
• Replay of historical fetches for debugging

Security programme

We run a documented security programme. All research performed by our team is carried out against systems we own or have written authorisation to test. Access to production systems is limited to named engineers, and every administrative action is logged. We publish a security contact and respond to reports from external researchers.

We run a documented security programme. This section describes how the practice is applied day to day, who is accountable for it, and how it is reviewed. Where a control is automated we say so; where it depends on a person following a documented procedure we say that instead.

• Least-privilege access to production
• Audit logging on administrative actions
• Encrypted transport for all customer traffic
• Secrets held in a dedicated secret store
• External researcher reports welcomed and acknowledged

Compliance

We keep a register of the personal data we process and the lawful basis for each processing activity. Customer data is processed only for the purposes described in the service agreement. Subprocessors are listed and reviewed annually, and customers are notified before a new subprocessor is introduced.

We keep a register of the personal data we process and the lawful basis for each processing activity. This section describes how the practice is applied day to day, who is accountable for it, and how it is reviewed. Where a control is automated we say so; where it depends on a person following a documented procedure we say that instead.

• Register of processing activities maintained
• Annual subprocessor review
• Notification before subprocessor changes
• Data processing agreement available on request
• Retention periods defined per data category

Data protection

Customer data is encrypted in transit and at rest. Backups are taken daily and tested by an automated restore drill. Deletion requests are honoured within the period stated in the service agreement, and deletion propagates to backups on the next backup rotation.

Customer data is encrypted in transit and at rest. This section describes how the practice is applied day to day, who is accountable for it, and how it is reviewed. Where a control is automated we say so; where it depends on a person following a documented procedure we say that instead.

• Encryption in transit and at rest
• Daily backups with automated restore drills
• Documented deletion and retention policy
• Regional data residency options
• Separate environments for staging and production

Infrastructure

The platform runs on dedicated servers under our own operational control, with containerised services and a reverse proxy terminating TLS. We avoid unnecessary third-party dependencies in the request path. Capacity is provisioned ahead of demand rather than autoscaled reactively.

The platform runs on dedicated servers under our own operational control, with containerised services and a reverse proxy terminating TLS. This section describes how the practice is applied day to day, who is accountable for it, and how it is reviewed. Where a control is automated we say so; where it depends on a person following a documented procedure we say that instead.

• Dedicated hardware under our own control
• Containerised services with pinned images
• TLS terminated at a hardened reverse proxy
• Minimal third-party code in the request path
• Capacity planned rather than reactively scaled

Engineering practice

Changes reach production through review and automated testing. We keep the deployment path short and reversible. Dependencies are pinned and updated on a schedule, with security advisories triaged as they arrive rather than in batches.

Changes reach production through review and automated testing. This section describes how the practice is applied day to day, who is accountable for it, and how it is reviewed. Where a control is automated we say so; where it depends on a person following a documented procedure we say that instead.

• Peer review required for production changes
• Automated test suite gates deployment
• Pinned dependencies with scheduled updates
• Reversible deploys with a documented rollback
• Security advisories triaged on arrival

Reliability

We publish availability targets and measure against them. Long-running crawls are checkpointed so that a restart does not lose progress. Failures are retried with backoff, and persistent failures raise an alert to an on-call engineer rather than being silently dropped.

We publish availability targets and measure against them. This section describes how the practice is applied day to day, who is accountable for it, and how it is reviewed. Where a control is automated we say so; where it depends on a person following a documented procedure we say that instead.

• Published availability targets
• Checkpointed long-running jobs
• Retry with exponential backoff
• On-call rotation for persistent failures
• Post-incident notes shared with affected customers

Support

Support is handled by the engineers who build the product. We do not operate a tiered support desk. Customers reach us by email and receive a reply from someone who can read the code. Escalation paths are documented in the service agreement.

Support is handled by the engineers who build the product. This section describes how the practice is applied day to day, who is accountable for it, and how it is reviewed. Where a control is automated we say so; where it depends on a person following a documented procedure we say that instead.

• Support handled by the engineering team
• Direct email contact, no ticket maze
• Documented escalation path
• Shared incident channel for enterprise customers
• Onboarding assistance for new integrations

Contact

Krawly Labs can be reached by email for commercial, technical and security matters. Security reports are acknowledged and triaged before any other correspondence. We do not operate a public telephone line.

Krawly Labs can be reached by email for commercial, technical and security matters. This section describes how the practice is applied day to day, who is accountable for it, and how it is reviewed. Where a control is automated we say so; where it depends on a person following a documented procedure we say that instead.

• Commercial enquiries by email
• Security reports acknowledged on receipt
• Written correspondence preferred
• Company registration details on request
• Response within two working days